What is the Actual Value of The Yearly Ritual Certification Dance?
Summary ISO and many other certifications are an increasingly expensive ritual dance. Every year, the auditor and client company go through the same motions with the sole outcome a stamp on a piece of paper. Even worse, with every new version, the ISO standard expands in scope and required paper trail. The only benefactor is this trend are the consultants, trainers, auditors and standardization bodies. In real life, it is the attitude and skills of the individuals responsible for a product or service that drive quality, security and performance. So why do companies continue to use these wasteful practices?