Subject which should be on the agenda of vendors, part 2
This post continues the my thoughts on the subjects top management of BPO and ITO providers are busy with these days (except for getting (profitable) new clients in and getting existing contracts extended) The first part can be found here and discussed the most pressing agenda points. These were margin pressure, reputation (e.g. Satyam scandal) and legislation (e.g. making offshoring more expensive for U.S. companies). The two last pressing short term topics in my mind are access to capital and adaptation to new business models. The two last topics are also important, but not critical. Access to capital There was a lot of M&A and other activities the last couple of years which required access to non-equity capital and a good deal of the demand for bonds or other forms of debt came from ITO and BPO/KTO service providers. Some indications that there is serious need in the market for capital in the near future: More than €2 trillion ($2.53 trillion) worth of public sector, corporate ...